luelle tender heart necklace • mother & son

Returns FAQs

What if I don't like my purchase?

Don't worry! We would never want you to keep a piece that you're not going to wear or that you wouldn't be thrilled to give as a gift. If you don't love it, shoot us an email to CustomerLove@EfyTal.com. Maybe it's a simple fix and we can modify the jewelry for you so it will be exactly how you want it. Maybe you or we will find a piece that will be more suited for you. But if you don't want us to modify or exchange it for you then you can just return it within 60 days for a full refund.

What if the length is too long or too short?

Well that's easy, we can easily shorten or lengthen any chain, no problemo.

Just pitch in $3 for the return shipping.

What if my jewelry breaks at some point?

If the chain breaks within the first 2 years we will replace it for you at no charge. After 2 years we will repair it for free if it's possible, or if not you can purchase a new chain. If the pendant or earring portion breaks (extremely rare) we will replace it for you (no matter when it happens) for free if we still make that style. If not we will issue you shop credit for equal value.

What if my jewelry tarnishes?

Sterling Silver and other metals can and do react with the air, beauty products, body chemistry, pool, ocean, hard water and soap scum. The speed of tarnish depends on where you live and how you care for the jewelry as well as your personal body chemistry and products you use. The nice thing is that it can be cleaned though!!

We are happy to clean your jewelry for you for life for no extra charge. Just pitch in $3 for the return shipping.

What if the jewelry is not exactly as described?

We try our absolute hardest to have accurate descriptions and measurements on each item. If you received anything that was not exactly as described or damaged in any way then needless to say we will replace / exchange it or you can return it within 60 days. (Or even if you just don't like it :) )